Renting With Us

At A ONE Real Estate, we're committed to making your rental experience safe, smooth, and stress-free. Whether you're dealing with an emergency situation or transitioning between rentals, this comprehensive guide provides all the information you need.

Emergency Maintenance Guide

Your safety and well-being come first. If you experience urgent maintenance issues, please refer to this guide to understand what qualifies as an emergency and how to respond.

What is Considered an Emergency?

An emergency repair is a situation that:

Poses an immediate risk to health, safety, or the property
Could cause injury or major damage if not addressed quickly
Makes the property unsafe, uninhabitable, or unsecure

Emergency Contacts

For critical emergencies, contact the appropriate services first:

Fire: Call 000 immediately
Break-in or Trespassing: Call Police Assistance on 131 444
Storm or Natural Disaster Damage: Call SES on 132 500

A qualified tradesperson will assess the situation and determine if after-hours attendance is necessary for your safety.

Common Emergency Situations

Water Leak

Locate the source of the leak if safe to do so
Turn off the main water supply if accessible
Contact our plumbing contractor immediately
For severe flooding, take photographs for potential insurance claims

Gas Leak

Turn off the gas supply at the main switch immediately if safe
Avoid using electrical devices or creating any flames
Contact a licensed plumber urgently to inspect and repair

Power Outage

Confirm if your neighbours are also without power
Check your switchboard for tripped circuit breakers
If power is still not restored, contact our licensed electrician

Need Help?

If you're unsure whether your issue is an emergency or need further support, contact A ONE Real Estate directly.

Phone: 0882 777 567

Email: [email protected]

Office Hours: Monday to Friday, 9:00 AM – 5:00 PM

For after-hours emergencies, please leave a message or follow the emergency protocol as outlined above.

We're here to ensure your home remains safe, secure, and comfortable—day or night.

Expert Tips for a Smooth Rental Transition

Whether you're preparing to leave your current property or moving into a new one, these steps will help ensure everything goes smoothly.

Before Leaving a Rental Property

1. Final Inspection

Take clear photographs of each room to document its condition
Capture any existing wear and tear for your records

2. Document Any Issues

Inform your property manager in writing about repairs or concerns
Include supporting photo evidence wherever possible

3. Clean the Property

Vacuum and steam-clean carpets
Wipe down all surfaces and appliances
Thoroughly clean bathrooms, kitchens, and outdoor areas

Before Moving Into a New Rental

1. Review Your Tenancy Agreement

Read your lease agreement carefully
Understand your rights, responsibilities, and special conditions

2. Entry Condition Report

Inspect the property thoroughly upon moving in
Compare the actual condition to the Entry Condition Report
Document any discrepancies and report them immediately

3. Connect Utilities

Set up utilities ahead of your move-in date
Electricity, Gas, Water, Internet

Need Support?

Whether you're moving out or settling into a new home, A ONE Real Estate is here to help. Our friendly team is available to guide you through each stage of your rental journey.

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